Last Updated: June 27, 2026
This Refund, Cancellation, and Return Policy applies to rental reservations, trailer and equipment rentals, security deposits, delivery services, accessories, merchandise, supplies, equipment, and other products or services offered by Edmond Rentals LLC.
Because Edmond Rentals LLC may provide both rental services and sellable products, refunds and returns are handled differently depending on whether the transaction is a rental or a product purchase.
By booking a rental, purchasing an item, submitting payment, signing a rental agreement, or using our services, you agree to this policy and our Terms and Conditions.
1. Rental Reservations
All trailer and equipment rentals are subject to availability, renter verification (minimum age 25), payment approval, security deposit approval, signed rental documents, and final approval by Edmond Rentals LLC.
Submitting payment or placing an online booking does not automatically guarantee rental approval. A rental is not final until Edmond Rentals LLC confirms approval.
2. Rental Payments
Rental payments may include:
- Rental fees
- Security deposits ($500 per trailer unless otherwise stated)
- Delivery fees ($50 each way within service area, where offered)
- Pickup fees
- Applicable New Jersey sales tax
- Processing fees
- Optional accessories
- Cleaning fees
- Damage fees
- Late fees
- Other approved charges under the Rental Agreement
Edmond Rentals LLC may require full payment before the rental begins.
3. Rental Security Deposits
Security deposits are not considered rental income unless applied to unpaid charges, damage, missing items, cleaning, late fees, recovery costs, or other amounts owed.
After the rental item is returned and inspected, Edmond Rentals LLC may release or refund the security deposit, minus any valid charges. Deposit release timing may take several business days after return inspection.
Security deposit deductions may include, but are not limited to:
- Damage to trailer, equipment, or accessories
- Missing accessories, locks, straps, chains, adapters, pins, or other items
- Cleaning fees
- Late return fees
- Excessive wear or misuse
- Tire, wheel, wiring, light, jack, ramp, gate, deck, or coupler damage
- Towing, recovery, or impound costs
- Lost rental income due to damage, non-return, or late return
- Other charges allowed under the Rental Agreement
The security deposit does not limit the renter’s responsibility. If charges exceed the deposit amount, the renter remains responsible for the remaining balance.
4. Rental Cancellations by Customer
Cancellations must be requested by contacting Edmond Rentals LLC as soon as possible at 917-635-7441 or [email protected].
Refund eligibility depends on how much notice is provided before the scheduled rental start time. Unless otherwise stated in writing or confirmed by Edmond Rentals LLC:
- 48+ hours before scheduled pickup: Eligible for full refund of rental fees paid, minus non-refundable processing or delivery fees already incurred
- 24–48 hours before scheduled pickup: Eligible for partial refund (typically 50% of rental fees) or credit at Edmond Rentals LLC’s discretion
- Less than 24 hours before scheduled pickup: Not eligible for rental fee refund
- Same-day cancellation: Not eligible for full refund
- No-show: Not eligible for refund; all amounts paid may be forfeited
Delivery, pickup, processing, or administrative fees may be non-refundable once work has started or costs have been incurred. Edmond Rentals LLC reserves the right to determine refund eligibility based on timing, rental type, lost availability, and business costs already incurred.
5. Rental Cancellations by Edmond Rentals LLC
Edmond Rentals LLC may cancel a reservation before or during the rental process for reasons including, but not limited to:
- Failed identity verification
- Invalid driver’s license or renter under minimum age (25)
- Unsafe or unsuitable towing vehicle
- Missing required documents or insurance verification
- Failed payment or deposit authorization
- Suspected fraud
- Unsafe weather or road conditions
- Trailer or equipment damage before rental
- Mechanical issues or availability issues
- Violation of company policy or safety concerns
If Edmond Rentals LLC cancels for a reason not caused by the customer, the customer may be eligible for a refund of eligible rental amounts paid. If cancellation is due to customer failure to meet rental requirements, refund eligibility may be limited.
6. Early Rental Returns
Returning a trailer, equipment, or accessory early does not automatically qualify the renter for a refund, credit, or price reduction. Rental periods are reserved in advance. Once a rental begins, the rented item may no longer be available to other customers. Any early return refund or credit is at the sole discretion of Edmond Rentals LLC.
7. Late Rental Returns
Late returns may result in additional charges per the Rental Agreement. Late fees may be charged hourly, daily, or as otherwise stated. A late return is not eligible for a refund. The renter may also be responsible for lost rental income if the late return affects another customer’s reservation.
8. No-Shows
If the renter does not arrive for pickup, is unavailable for delivery, fails to provide required documents, fails to complete payment, or fails to communicate with Edmond Rentals LLC, the reservation may be treated as a no-show. No-shows may result in cancellation and forfeiture of some or all amounts paid.
9. Return of Rental Items
All trailers, equipment, and rental accessories must be returned:
- On time to the approved return location (default: 15 Lowe Road, Wantage, NJ 07461)
- In the same condition as received, except normal wear
- Clean and free of trash, debris, excessive mud, or materials
- With all included accessories
- Without unauthorized modifications or hidden damage
Edmond Rentals LLC will inspect returned rental items and determine whether any additional charges apply.
10. Damage, Missing Items, and Cleaning
Refunds or deposit releases may be reduced or denied if rental items are returned damaged, dirty, incomplete, late, or in unacceptable condition. The renter is responsible for all damage, loss, theft, missing accessories, excessive cleaning, and other charges during the rental period. Damage and missing item fees may be charged after return if discovered during inspection.
11. Product Purchases
Edmond Rentals LLC may sell products such as supplies, accessories, equipment, tools, safety items, parts, branded merchandise, and other items. Product purchases are separate from rental transactions unless specifically included as part of a rental package. Return eligibility depends on the type and condition of the product purchased.
12. Product Return Window
Unless otherwise stated at the time of purchase, eligible products may be returned within 30 days of purchase. To be eligible for a return, the item must be unused, in the same condition received, in original packaging if applicable, complete with all parts and accessories, and accompanied by proof of purchase. Edmond Rentals LLC reserves the right to deny returns that do not meet these requirements.
13. Non-Returnable Product Items
Certain products may not be eligible for return, including but not limited to: used items, installed items, damaged items, clearance or final sale items, custom-ordered or special-order items, personalized merchandise, gift cards, downloadable products, safety items once opened or used, straps/tie-downs/chains/locks/adapters showing use, hazardous materials, chemicals/oils/fuel products, PPE once opened, and any item not in original condition for reasons not caused by Edmond Rentals LLC. Additional non-returnable items may be listed on the product page or receipt.
14. Product Exchanges
Edmond Rentals LLC may offer exchanges for eligible products that are defective, damaged upon receipt, or incorrect. Exchange requests must be made within a reasonable time after purchase. The customer may be required to provide photos, proof of purchase, and return the original item before a replacement is issued. Exchanges are subject to product availability.
15. Defective or Damaged Products
If a purchased product is defective or damaged when received, contact Edmond Rentals LLC as soon as possible. Edmond Rentals LLC may offer a replacement, exchange, store credit, refund, or manufacturer warranty guidance depending on the item and circumstances. Damage caused by misuse, improper installation, normal wear, abuse, modification, or neglect may not qualify for a refund or exchange.
16. Product Refunds
Once a returned product is received and inspected, Edmond Rentals LLC will notify the customer whether the refund is approved or denied. If approved, the refund will be processed to the original payment method when possible. Shipping, delivery, processing, and administrative fees may be non-refundable unless the return is due to an error by Edmond Rentals LLC.
17. Product Return Shipping
If product shipping is offered, the customer may be responsible for return shipping costs unless the return is due to an error by Edmond Rentals LLC. Shipping costs are non-refundable unless otherwise required by law or approved in writing. For higher-value items, customers should use trackable shipping or purchase shipping insurance. Edmond Rentals LLC does not guarantee receipt of returned items shipped by the customer.
18. Sale, Clearance, and Final Sale Items
Sale, clearance, discounted, used, custom, special-order, or final sale items may not be eligible for return or refund. Any return eligibility for these items will be determined by Edmond Rentals LLC or stated at the time of purchase.
19. Delivery and Pickup Fees
Delivery and pickup fees may be non-refundable once Edmond Rentals LLC has started travel, reserved time, dispatched service, or incurred costs. Additional fees may apply for failed delivery, failed pickup, customer delay, inaccessible location, unsafe location, wrong address, or extra trips.
20. Refund Processing Time
Approved refunds will be processed back to the original payment method when possible. Refund timing depends on the payment processor, credit card company, bank, or financial institution and may take 5–10 business days or longer. Edmond Rentals LLC is not responsible for delays caused by banks, card issuers, or payment processors.
21. Late or Missing Refunds
If you have not received an approved refund, first check your bank or card account, then contact your credit card company or bank. If you have completed these steps and still have not received your approved refund, contact Edmond Rentals LLC.
22. Non-Refundable Charges
The following charges may be non-refundable, depending on the situation: processing fees, administrative fees, same-day rental cancellation fees, no-show fees, delivery fees after dispatch, pickup fees after dispatch, cleaning fees, late fees, damage charges, missing item charges, recovery costs, custom service fees, special-order product costs, final sale product charges, fees for work already performed, and charges allowed under the Rental Agreement.
23. Disputes and Chargebacks
If a customer disputes a valid charge or files a chargeback, Edmond Rentals LLC may provide supporting documentation including signed Rental Agreement, electronic signature records, checkout forms, photos or videos, invoices, receipts, messages, payment records, damage documentation, return inspection records, and GPS or recovery records. The customer remains responsible for valid charges, collection costs, chargeback fees, and other amounts owed where permitted by law.
24. Contact Us
For questions about refunds, cancellations, returns, deposits, product purchases, or rental charges, contact:
Edmond Rentals LLC
Wantage, NJ 07461
Email: [email protected]
Phone: 917-635-7441
Website: edmondrentalsllc.com
This policy works together with our Terms and Conditions and Master Trailer Rental Agreement. If there is a conflict regarding a specific rental, the signed Rental Agreement controls. Have a New Jersey attorney review before launch.